Help Center

How can we help?

Browse the answers below or contact us — we'll get back to you as soon as possible.

Frequently asked

How does the free trial work?
Moony Pro starts with a 3-day free trial with full access from day one. Cancel at least 24 hours before the trial ends and you won't be charged; otherwise your subscription starts automatically at the price shown at checkout.
How do I cancel my subscription?
Subscriptions are managed by the App Store or Google Play, not inside Moony. On iPhone: Settings → your name → Subscriptions → Moony. On Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → Moony. You keep access until the end of the current billing period.
I subscribed but Moony Pro isn't unlocked. What do I do?
Tap Restore purchases — it's on the subscription screen (Settings → Manage Subscription) and at the bottom of the paywall. This re-links your existing subscription to your device, which is usually needed after reinstalling Moony or switching phones. Make sure you're signed in with the same Apple ID or Google account you subscribed with.
How do I create and save a mix?
Open the Mix Editor tab, pick a category, and drag the sliders to set each sound's volume (tap the speaker icon to mute one). Give your mix a name and tap SAVE — it appears in Your Library on the Home tab.
How do I favourite, rename or delete a mix?
On the Home tab, tap the ⋮ menu on a mix (or press and hold it) to favourite, rename or delete it. You can also tap the heart in the Player to favourite the mix you're listening to.
How does the sleep timer work?
In the Player, tap the timer button and choose 1, 5, 15, 30, 45, 60 or 90 minutes. Moony pauses playback when time is up, and the countdown pauses whenever you pause your mix.
Does Moony work offline?
Yes. Every sound ships inside the app itself, so your mixes play completely offline — no internet connection needed once Moony is installed.

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